Refund policy

At BERRY GOODS, we want you to be satisfied with your purchase. Since all orders are fulfilled through Amazon, our returns process follows Amazon’s guidelines:

1. Returns Eligibility

• Items must be returned in their original condition and packaging.
• Returns are accepted within the timeframe specified by Amazon (typically 30 days from delivery).

2. How to Initiate a Return

• To start a return, visit your Amazon account and locate your order under “Your Orders.”
• Follow Amazon’s return instructions to generate a return label and process your return.

3. Refunds Policy

• Refunds will be issued by Amazon once the returned item is received and inspected.
• The refund amount will be credited to the original payment method used.

4. Questions About Returns

• For issues with your order or questions about returns, please contact Amazon Customer Service.
• If you have additional concerns, feel free to reach out to us at hello@berry-goods.com.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please report it directly through your Amazon account for a replacement or refund.