Shipping Policy

All BERRY GOODS orders are fulfilled through Amazon, so shipping is handled under Amazon's own terms and timelines.

How orders ship

Every product page links to our Amazon listing for that colourway. Your order is placed, processed and shipped by Amazon. Delivery speed, carrier and tracking are determined by Amazon and by the shipping option you choose at checkout. If your Amazon account includes Prime benefits, those benefits apply.

Shipping cost and delivery estimates

Shipping charges and estimated delivery dates appear on the Amazon listing and again at Amazon checkout, before you confirm. Estimates come from Amazon and vary with destination, carrier conditions and time of year.

Tracking your order

Track from your Amazon account under “Your Orders.” Tracking updates are issued by Amazon and its carriers. Because orders are not placed on this website, we do not hold separate tracking information.

Delayed, lost or damaged shipments

Report these directly through your Amazon account, which is the fastest route to a replacement or refund. Damaged and defective items are covered by our refund policy, which follows the same Amazon process.

International shipping

Whether international delivery is available, and any duties, taxes or import fees, are determined by Amazon for your destination and shown at Amazon checkout.

Questions

For anything about the delivery of an existing order, contact Amazon Customer Service first. For questions about the products themselves, email hello@berry-goods.com.